Chreos has always supported fixed customer quotes. Using this system client orders could be marked as 'quoted' (this can be a default) and when converted these orders retained the price quoted even if the system or discounted price had changed. This system is still available.

However for some businesses variable quoting is more appropriate. In this system an order is still marked as 'quoted' however when converted to packing slip or invoice a slightly different process takes place. If the current system price (including discounts) is equal to or greater than the quoted price, the client gets the price quoted. However if the price of the item has come down the client receives the current system price (including discounts) instead of the original quoted price.

The option for which quoting method to use is company wide and my be specified in the 'Maintenance | Setup | System' screen in the 'Clients | General' section. Ticking 'Orders - quotes may reduce' in the other section turns on variable quoting.